Privacy Policy

Updated as of April 11, 2023

Maxivision Super Speciality Eye Hospitals (hereinafter referred to as “we”, “us” or “our”, is the author and publisher of the internet resources at www.maxivisioneyehospital.com on the world wide web including the mobile application (referred to as “App” and together with websites referred to as “Services”). This Privacy Policy explains how we collect, use, share and process your information, that you provide to us through your use of the website https://www.maxivisioneyehospital.com/ in the course of our provisioning of appointment booking and other services provided as defined in the Terms and Conditions https://www.maxivisioneyehospital/terms-and-conditions/ to you. Please use our Services only if you agree to the use of your information in accordance with the terms set out below.

This Privacy Policy is applicable to all our group companies and, outlines our approach towards data protection and privacy.

Consent to collection, use, storage and disclosure of your Personal Information.

By usage of the Website or availing any of the Services/clicking “I agree to the T&C & Privacy Policy”, you represent that you voluntarily provide us with personal information and consent to their collection, use, storage and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us.

We collect medical records or any other Sensitive Personal Data from patients, users or other persons in the provision of our services and we obtain the written consent of such persons in accordance with the IT Act and the Sensitive Personal Data Rules.

Types of Personal Information We Collect

Information collected by us is necessary for carrying on our functions and activities.

When you request for an appointment on our Website to use our Services, the types of information that will be collected by us includes: Name, Email ID, Phone Number; and Any other information that you voluntarily choose to provide to us.

How We Use Your Personal Data

All the information provided by you to us, including Personal Information or specific categories of Personal Information, is voluntary. We use your personal data for purposes which include the following:

Your registration for the purpose of receiving our Services and for fulfilment of the Terms of Use https://www.maxivisioneyehospital.com/terms-and-conditions/ Offering you personalized Services and targeted advertisements; Improvement of our services; Research and analysis, including for the development of commercial solutions; Addressing your requests, queries and complaints, in any, pertaining to our Services; Investigating, enforcing, and resolving disputes; For the purpose of contacting you to provide you with new Services, taking feedback or other issues relating to the use of Services. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at info@maxivisioneyehospital.com

The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for user administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. The cookies however, do not store any Personal Information that belongs to you. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

Disclosure and Transfer of Personal Data

We disclose and, in some cases, transfer your personal information to such entities as required to provide Services to you.

Service Providers: We share personal data with an agency that provide Services on our behalf which is (WIN Creatives located at Flat no 502, 5th floor, H.No8-2-269/H/13, Plot No 13 Cyber Heights, Road No 2, Banjara Hills, Hyderabad, Telangana, 500034) such as website maintenance, marketing, web analytics and conducting surveys, but in any case, are obligated to protect your data and also adhere to the same standards of data protection as ours.

Law Enforcement Agencies: We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information:

You have the right to access your personal information, and request correction and deletion.

You are free to not share any information that you consider confidential, and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary You may contact Miss. Priyanka Verma – Grievance Officer at grievance@maxivision.in to exercise any of these rights.

Data Retention Policy

Sensitive Personal Data is not retained for longer than required for lawful purposes or for longer than required under applicable law.

We store your personal information in accordance with applicable laws, which means we keep your personal information for as long as necessary to provide you with our services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period, subject to legal requirements under the medical laws.

If you choose to delete your data, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes.

Consent to this policy

You agree that this Privacy Policy is a part of the Website’s Terms of Use, and you completely agree that using the website implies your explicit consent and by checking a box of acceptance of this Privacy Policy before submitting your information. Your visit to the website, and use of the Services are subject to this Privacy Policy and the Terms of Use.

Confidentiality, Information Security Policy

We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us, and have internal policies in place to prevent unauthorized access to your data. We also take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your personal information.

We will not publish any Sensitive Personal Data collected in the provision of our services and any third party receiving the Sensitive Personal Data is obligated to not disclose it further.

However, we are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. We are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service on your part. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person.

Changes to this Privacy Policy

Any changes or modifications to our Privacy Policy will be posted on www.maxivisioneyehospital.com/privacy-policy and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting. It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We do not notify changes to our Privacy Policy by e-mail and the same would be incorporated into this Privacy Policy directly and upon operating www.maxivisioneyehospital.com. After such incorporation, it is deemed that you have accepted such incorporations/amendments etc.

The company reserves the right to change or amend this declaration at any time, with or without warning, for legislative, administrative, or technical reasons. Any changes will be deemed to have taken effect when posted on www.maxivisioneyehospital.com and it is your responsibility to read the terms on each occasion you use www.maxivisioneyehospital.com.

App

Maxivision Eye Hospitals is the publisher of mobile application (referred to as “mVision”). This Privacy Policy is applicable to all our group companies and, outlines our approach towards data protection and privacy in order to fulfil the obligations as per Section 43A of the Information Technology Act, 2000 (the “Act”) and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”), as prescribed thereunder.

This Privacy Policy defines the types of personal data (including sensitive personal data and information) collection, use, processing, safeguarding measures, transfer, disclosure of data, and also the rights of the data subject.

Consent to collection, use, storage and disclosure of your Personal Information

By usage of the App and clicking “I have read and accepted the Terms & Conditions” and “I agree with mVision Privacy Policy” before availing App services you represent that you voluntarily provide us with personal information and consent to their collection, use, storage and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us.

Users are requested to not use any of our services or provide us any of your information if you do not agree with this privacy policy at any time, however it may restrict the user’s ability to access certain parts/ functions of mVision app. If you use the services on behalf of another person (such as your child) or an organization, you represent that you have been authorized by that person or company to accept this privacy policy on their behalf.

Data Collection

We obtain sensitive personal data from users and other individuals accessing mVision app may include (but is not limited to) the demographics (such as sex, date of birth and address of accommodation), medical and health records (such as your medical history and conditions, diagnostic records, prescriptions and history of drugs), contact details (name, email address and phone number) or any other information that any individual chose to provide us willingly.

Use of Personal Information

The primary objective of the collection of personal data is as follows:

Providing services.
Respond to a request from an individual.
Notification of the services we give to patients/users.
General management and reporting purposes, such as account management and invoicing.

Purpose of collecting your information:

Information collected by us is necessary for carrying on our functions and activities.

Personal information collected by us, via this app, is only used for the purpose specified at the time of collection of the information or for the purposes specified above. We collect your information to operate, provide, develop, and improve the services available in our app and provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our app.

We use Your information to communicate with You in relation to our services via different channels (e.g., by phone, e-mail, WhatsApp etc)

Sharing data with third parties

No data is shared with any third parties in connection to the App.

Disclosure of Personal Information

We do not reveal, share, sell, or lease any private data to any third party except as set out in or specifically in this Privacy Policy and as permitted by law unless such disclosure or transfer, including for compliance with court orders, requests or orders from legal authorities or law enforcement agencies requiring such disclosure, is permitted under this Privacy Statement or the disclosure or transfer required by law; and/ or such disclosure shall assist in investigating, preventing or taking action in connection with unlawful and illegal activities, suspected fraud, economic offenses, potential threats to the safety or security of any person, violations of the terms and conditions to use the app or defence against legal claims.

Retention of your Information

Sensitive Personal Data is not retained for longer than required for lawful purposes or for longer than required under applicable law.

Your rights as information providers

You have the right to access your personal information, correction and deletion.

Consent to this policy

You agree that this Privacy Policy is a part of the mVision App Terms of Use, and you completely agree that using the App, and its Services implies your explicit consent and acceptance of this Privacy Policy. Your use of the App, and use of the Services are subject to this Privacy Policy and the Terms of Use.

Confidentiality and security

In order to safeguard private data from loss, misuse of authorized access or use, modification, destruction, or alteration of your personal information, the company has implemented usually recognized technology and operational safety standards. Access to sensitive personal information is given to only approved staff, and these staff has agreed to keep the confidentiality, safety, and integrity of this data. While the Company follows standard industry practices and takes reasonable technical and organizational precautions to protect personal information under our control, any unlawful or unauthorized access or regulatory environment may disclose information; and transmission or private communication measures or interceptions may be abused or misused by other users and third parties. Maxivision Eye Hospitals is not responsible for any unauthorized access or use by third parties unless such access is enabled because of our gross negligence or wilful misconduct” We will not publish any Sensitive Personal Data collected in the provision of our services.

Modifications and Updates

We reserve the right to change, modify, add or delete portions of the terms of this privacy statement, at our sole discretion, at any time. Any changes or modifications to our Privacy Policy will be posted on mVision app and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting. It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We do not notify changes to our Privacy Policy by e-mail and the same would be incorporated into this Privacy Policy directly and upon operating our app. After such incorporation, it is deemed that you have accepted such incorporations/amendments etc.

The company reserves the right to change or amend this declaration at any time, with or without warning, for legislative, administrative, or technical reasons. Any changes will be deemed to have taken effect when posted on mVision App and it is your responsibility to read the terms on each occasion you use mVision app.

Grievance Officer

In accordance with the Act and the SPDI rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Miss Priyanka Verma
Contact Number: 8712607847
Address: Alladin Mansion, Street No.3, Near Shopper’s Stop, Begumpet, Hyderabad-500016. Telangana.
Email id: grievance@maxivision.in

The grievance officer shall redress the grievances of the information provider within 1 (one) month from the date of receipt of any grievance.